Frequently Asked Questions
Everything you need to know about bringing Coway wellness into your home.
How often should I replace the filters in my Coway air purifier?
For optimal performance, we recommend replacing the HEPA and deodorization filters every 12 months, while the pre-filter should be cleaned every 2 to 4 weeks depending on usage.
What is the standard shipping timeframe for new orders?
Orders are typically processed within 1-2 business days. Standard shipping takes approximately 3-7 business days depending on your location within the continental United States.
Do Coway products come with a manufacturer warranty?
Yes, all Coway products include a limited manufacturer warranty. Air purifiers typically feature a 3-year limited warranty covering internal motor and electronic parts.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Are Coway water filtration systems easy to install?
Most of our countertop models are designed for easy DIY installation. However, for under-sink RO systems, we recommend professional installation to ensure proper connection to your plumbing.
Do you offer financing options for larger purchases?
Yes, we partner with Affirm to provide flexible monthly payment plans, allowing you to pay for your home wellness products over time.