Returns & Exchanges
At Coway, we stand behind our air and water purification technology with a 30-day money-back guarantee to ensure your home environment meets the highest standards of wellness. If you are not completely satisfied with your purchase, you may return your product in its original condition within 30 days of delivery for a full refund.
Initiate Your Return
Contact our dedicated Coway Support Team through our online portal or via phone to request a Return Merchandise Authorization (RMA) number.
Pack Your Product
Securely place the unit in its original packaging, including all filters, manuals, and accessories, to ensure the item is protected during transit.
Affix Shipping Label
Attach the provided prepaid shipping label to the outside of the box, ensuring any previous shipping labels are fully covered or removed.
Receive Your Refund
Once our warehouse inspects the returned unit, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing